---
title: Accessing your email from the web
description: "- Navigate to [www.portal.office.com](http://www.portal.office.com/) or search for Office 365 Login in Google - Enter your username [firstname@hardwick-scouts.org.uk] [![A screenshot of a cell phone Description automatically generated](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/77000572345/original/FE7LQxouXTZpVpiyvUo8satQkjbAe0O6Ug.png?1585399919)](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/77000572345/original/FE7LQxouXTZpVpiyvUo8satQkjbAe0O6Ug.png?1585399919) - If you do not see the screen shown above and get the error “Your account…"
url: "https://hardwick-scouts.org.uk/help/accessing-your-email-from-the-web/"
updated: "2021-10-05"
category: Office 365 / Outlook
---

# Accessing your email from the web

- Navigate to [www.portal.office.com](http://www.portal.office.com/) or search for Office 365 Login in Google
- Enter your username [firstname@hardwick-scouts.org.uk]

[![A screenshot of a cell phone

Description automatically generated](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/77000572345/original/FE7LQxouXTZpVpiyvUo8satQkjbAe0O6Ug.png?1585399919)](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/77000572345/original/FE7LQxouXTZpVpiyvUo8satQkjbAe0O6Ug.png?1585399919)

- If you do not see the screen shown above and get the error “Your account could not be found” please open a ticket.
- Your password will have been automatically emailed to you and you will be required to change it on first login.
- After logging in you will be asked to add your home email address as a recovery address. This allows you to use self-service password reset if you forget your password.

[![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/77000572358/original/mTnz2tzqjAxXO-ss8hE99djdpcj3Uh4htQ.png?1585400004)](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/77000572358/original/mTnz2tzqjAxXO-ss8hE99djdpcj3Uh4htQ.png?1585400004)

- You should now see the screen shown above. 
- To access your email click “Outlook”